Contract Support.
Simply put, we will help you ensure that you get what you paid for.

The goal is to eliminate surprises and to see to it that both the organization and the vendor have a clear understanding of the services being provided, the expectations of how the vendor/consultant will provide them, and how those services will be paid. We provide assistance to your staff in vendor/consultant negotiations, making sure the tough questions are asked, and answered, which can be the difference between an effective resource and one that is merely tolerated.

Our periodic review process assures that the vendor consistently meets your needs. In an engagement of any size, problems will arise and a good vendor will fix them. We provide support to your organization to ensure that periodic reviews occur and that new issues, which are sure to arise, are addressed.

In functional groups, such as HR, it is not uncommon that the administrator over a contract with a vendor is also the same person who has the day-to-day working relationship with that vendor. Similar to the cobbler’s children who have no shoes, the staff member may not have time to successfully manage both the business and the program-implementation relationship. Most of the time problems are resolved as part of the process. However, when sticky issues do arise, we can assist by managing the issue resolution within the context of the contract, thereby leaving the successful program implementation and management of the vendor to your staff. Your staff member manages effectively, while we worry about the sticky business issues.

©2002 M. B. Taylor Associates, LLC