Case Study #3: The Case of the Double Charging Vendor!
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| PROBLEM: |
| A training consultant had developed
a customized training program specific to the growth
and development needs for the organization – including
training materials. The problem came when the consultant
wanted to charge the organization for the program
materials that had already been paid for as part
of the development fee. Why the issue? The
consultant said the client organization was aware
that the materials were being marketed to the
public, and owed for the materials like any
other client. |
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| SOLUTION: |
| On behalf of the client, a
thorough review of the contract was conducted with
the training consultant. The organization did not
pay for the training materials. In recognition
of the consultant’s development activities,
the consultant received a licensing agreement for
the use of the materials from the organization
to continue to successfully develop their business. |
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| RESULTS: |
| After reviewing the situation
and developing alternatives for both parties, the
intense emotional atmosphere was alleviated, the
relationship between consultant and client was
enhanced, and future programs were held with great
success. In the press of today’s
business environment, when problems arise, it is
difficult to manage both the program implementation
and the business relationship. In this instance,
the easing of tensions between the program manager
and the consultant resulted in material
fees saved for the organization and an imrpoved relationship
between the two parties. |
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©2002 M. B. Taylor Associates, LLC |
