M B Taylor Associates: Our Clients

Case Study #2: Too Many Coaches Spoiling the Game?

PROBLEM:

A client was not happy with the consistency of coaching services provided to managers in its’ organization.

SOLUTION:

Analysis, bid and negotiations. The analysis showed that the company was currently using 11 vendors, and had a total of 13 that had been used at one time or another. This was not a vendor issue. The vendors were doing what the person who engaged them wanted them to do. This was an organization issue, because staff members at different locations were told they needed the service, and were left to their own desires as to what that meant in terms of service level and cost of service. The organization was losing the opportunity to ensure that a consistent program, and message, was being delivered across the organization let alone loss of leverage to negotiate a volume of service.

RESULTS:

The list of approved vendors was reduced to two – a preferred provider and a back-up – resulting in a more consistent program and a more satisfied line management. Confusion over which vendor to select was narrowed significantly, which in turn improved the overall program effectiveness with a lower total organization cost. In this case, neither the lowest nor highest cost provider was selected. The lowest cost provider could not provide some of the critical services deemed necessary, and the highest cost provider was, well, too expensive.